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Operate / practitioner material

What makes a command centre operable at 3 a.m.

An operating picture is a workflow, a room, a support model and a decision system, well beyond a display wall.

A control room is specified in daylight, with everyone present and nothing happening. It is judged at three in the morning, by one operator, during the event nobody planned for.

What matters then is rarely the size of the wall. It is how many sources it carries at once, who can put something on it without calling for help, and whether the room's power and cooling were sized at full measured load. Typical load and full measured load are two different answers, and only one of them is true during an incident.

Latency ranks above resolution. A feed that arrives two seconds late produces a different decision from the one the officer believes they are taking. The other half of the answer is the degraded case: what the room still shows when a source fails, and what the contracted time to restore actually is.

Questions Worth Taking Forward

ICCCCommand Centre

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