Command Centre / capability
Multi-Agency Coordination
In most multi-agency incidents coordination happens on a phone call nobody logged. Radio, telephony, video and data paths between agencies get mapped.
In most multi-agency incidents the coordination happens on a phone call nobody logged.
Police, fire services, ambulance and the district administration each hold their own systems, their own radio network and their own record. What is missing is a shared account of the incident that all of them can see and none of them owns alone. The gaps show up afterwards, in the review, when three timelines disagree.
Get SECCOM to map the real communication paths between the agencies that will share the room: radio, telephony, video and data. Including which of them currently cannot reach each other at all.
What you get. An interoperability matrix per agency showing what connects to what and by which route, a shared incident log with timestamps and attribution, and a seat plan with a named position and a named system per agency.
Where SECCOM stops. Command authority, who leads an incident, and under what statute, is set by law and by the agencies' own protocols. SECCOM builds the room that lets them work together once that is settled.