SEC Communications - Integrating Customers With TechnologyEngage

IT & Services / capability

Stock, Spares and Warranty Management

A four-hour response means little if the part is four days away. The buffer is sized on your own failure history: where each sits and who may draw it.

A four-hour response means very little if the part is four days away.

Response time is what gets negotiated and part availability is what decides the outage. A site that holds the two components that actually fail is back in an hour without anyone invoking anything, and a site that holds none waits for logistics regardless of what the contract says. A part sitting in a warehouse outside India is a customs clearance before it is a spare.

Schedule SECCOM to size your real spares buffer against your own failure history. What has actually failed, how often, and at which sites.

What you get. A spares list by part number and quantity, where each is held, who may draw it, and the replenishment trigger, plus the warranty expiry date against every serial number. Where there is no failure history to size against, SECCOM says so and starts conservative.