Stock, Spares and Warranty Management

A four-hour response means very little if the part is four days away.

Response time is what gets negotiated and part availability is what decides the outage. A site that holds the components that actually fail is back in an hour without anyone invoking anything, and a site that holds none waits for logistics regardless of what the contract says. A part sitting in a warehouse outside India is a customs clearance before it is a spare.