Engage
Networking / capability
Network Monitoring and Assurance
Uptime is the wrong number. Measure the minutes between a user noticing and an engineer knowing which device is at fault, then fix the three slowest.
The fault that gets fixed fastest is the one an engineer can localise without opening six consoles.
Most organisations already have the data and still cannot answer the only question that matters in an outage: which device is at fault. The data sits in tools that each see one layer. An NMS will tell you the device is down. It rarely tells you whose work just stopped. The number to improve is the time between a user noticing and an engineer knowing the answer.
Cisco, Arista, Juniper and Extreme all ship centralised management, automation and operational visibility in the box. What differs is how much of it anyone has switched on, and that is what SECCOM measures and fixes.
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