Network Monitoring and Assurance

The fastest fault is the one an engineer can localise without opening six consoles.

Most organisations already have the data and still cannot answer the question, because it sits in tools that each see one layer. An NMS will tell you the device is down. It rarely tells you whose work just stopped. The number to improve is the minutes between a user noticing and an engineer knowing which device is at fault.

Cisco builds its campus and data-centre switching around centralised management, automation and operational visibility, the same combination this capability measures against.

Ask SECCOM to measure your real time-to-isolate. It is usually the first time anyone has put a number on it.

What you get. A monthly report naming the three faults that took longest to isolate, and what changed so they will not next time.