Intelligent Automation

The process you want to automate is not written down. It lives with four people and their exceptions.

Automate it as described and you automate the happy path only, which is usually the smaller half of the volume. The exceptions come back as rework, and the saving that justified the build never appears in the numbers.

Ask SECCOM to time and document one real process before anything is automated. The steps, the monthly volumes and the exceptions people actually handle.

What you get. A documented process with volumes and handling time attached, so the saving is a number you can check before the build starts. Then an automation that logs every case it could not handle and hands it to a person, instead of guessing.

Where SECCOM stops. SECCOM builds the automation. Approving a payment, a claim or a customer record stays a named person's authority, and the log shows who exercised it.