Source Integration and Incident Workflow

The riskiest four minutes in a control room are the ones at shift change.

Everything the outgoing operator knows that is not written down leaves the building with them. What the incoming operator inherits is a logbook entry made by somebody who was busy, and a screen layout they did not set up.

Where SECCOM stops. The operating procedure, what an operator must do with an event once it reaches them, belongs to the operation. SECCOM builds the workflow that carries it and the record that proves it ran.