SEC Communications - Integrating Customers With TechnologyEngage

Cybersecurity / capability

SOC and Managed Detection and Response (MDR)

Tuning by suppression is how a SOC goes quiet: the alerts stop, the exposure does not. Monthly reporting names what was suppressed, and who decided it.

More alerts is not more protection.

Coverage is rarely the problem. Nobody can say which of today's alerts matter, who owns them, and what the next action is, so the queue gets managed by suppression, and the noise stops before the risk does. The CERT-In directions of 2022 put a six-hour reporting clock on some of those alerts, which makes triage a compliance question as well as a security one.

Ask SECCOM to review one week of your real alert volume, at no cost. How many were actioned, how many were closed without being read, and how many were the same alert.

What you get. A monthly report that names what was suppressed and why. A decision to stop looking at something is a decision somebody made, not one that happened.