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Data Centre / capability
Managed Data Centre Services
Four renewal dates, four portals, one network. A serial-level entitlement register carries an expiry and an owner on every line, plus a monthly report.
Every entitlement is correct on its own, and nobody holds the whole picture.
The AMC sits with one team, the warranty with another, and the renewal calendar in somebody's spreadsheet. Something lapses, something else gets renewed twice, and the serial numbers on the maintenance schedule stopped matching the room three refreshes ago.
Where SECCOM stops. SECCOM commits to a response time and publishes what response means. Resolution depends on parts and on the OEM's own fix cycle. SECCOM carries the case and reports where it actually stands.
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