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IT & Services / capability
Field Support and Resident Engineering
What a multi-site support contract actually buys is travel time. Which sites can be reached in four hours is published before you sign.
Your branch network is only as available as the nearest engineer can get there.
A four-hour response signed centrally means one thing in a metro and something else at a tier-3 site three hours off the highway. What is actually being bought in a multi-site AMC is travel time, and it is the one variable nobody prices before signing.
Where SECCOM stops. SECCOM publishes which sites it can reach in which window before you sign. A site that cannot be covered is named as such and never averaged into a number.
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