Managed Workplace and Managed Infrastructure

You hold a support contract per OEM, and not one of them tells you whether the workplace is actually working.

Each contract reports on itself. So does the facilities team sitting on your floor. None of them reports on the user's Monday morning: the minutes to first login, the calls that connected, the printer that did not. That number exists in your systems already. Nobody has been asked to own it.

Where SECCOM stops. SECCOM operates what is in the agreed scope and publishes what is outside it. Changes to your applications go through your change process.