Managed Workplace and Managed Infrastructure

You hold a support contract per OEM and no single number for whether the workplace is actually working.

Each contract reports on itself, and so does the facility-management headcount sitting on your floor. None of them reports on the user's Monday morning: the minutes to first login, the calls that connected, the printer that did not. That number exists in your estate already. Nobody has been asked to own it.

Arrange SECCOM to define the real service view before any contract is discussed, at no cost. What is in scope, what is measured, who is accountable, and what the first thirty days look like.

What you get. A monthly service report against measures agreed in advance, a named service owner, and a written degraded mode: if the monitoring platform is unavailable, SECCOM reverts to a published manual check schedule and telephone reporting, and the response clock keeps running.

Where SECCOM stops. SECCOM operates what is in the agreed scope and publishes what is outside it. Changes to your applications go through your change process, not around it.